HIPE CUSTOMER APPROVED

HIPE CUSTOMER APPROVED is an independent customer feedback process conducted by telephone. We speak directly to your customers, gather honest feedback, and convert it into clear and actionable recommendations.

This allows you to identify what your customers love and where you can improve - for long-term success.

For all service providers who really want to know what their customers think and are willing to learn from it.

• Application via our request form
• Detailed briefing including objectives
• Conducting the survey by HIPE AWARD
• Presentation of the results including clear recommendations for action
• Receipt of the detailed results report

We contact your customers by phone in a friendly and professional manner. We are always aware that we are acting as representatives of your company. The conversations last 5–10 minutes each and provide us with valuable insights so that we can give you clear recommendations for action.

HIPE CUSTOMER APPROVED is designed specifically for service providers. To participate, you must meet the following requirements:

• Your company has been in business for at least 12 months.
• You have at least 30 reference customers.

This basis ensures that we can obtain meaningful customer feedback and make an informed assessment.

If you do not (yet) meet these requirements, please feel free to take a look at our other services.

Yes, absolutely. We will send you a briefing in advance and, in addition to your objectives, we will also ask you if you would like us to ask specific questions.

Our recommendations for action show you which strengths you can build on and where you can improve. You will receive clearly formulated recommendations for improving your service and truly inspiring your customers.

We will present these recommendations for action to you in a personal meeting, and you will then receive all recommendations carefully compiled in a detailed survey report.

Unlike purely digital surveys, we call your customers personally. This gives you feedback that is not just superficial, but shows an authentic picture of the quality of your services.

We take the time to get to know your company inside out - only then can we ask your customers specific, tailored questions.

As experts in the service industry, we understand its unique characteristics and challenges. That's why we provide genuine, actionable recommendations that help you improve your services in a targeted manner and become more successful.